***When using Paypal and you are not a
"Verified Account" there is a 3 day wait period after payment has
cleared. This is due to some orders being paid with a fraud account.
All payments are made through Paypal invoices. We
will send you the invoice and once you make payment you will need to allow
around 18 BUSINESS DAYS to have item in hand once payment clears the
account. Business days are Monday through Friday.
Items are MADE TO
This means that items are made as the order comes in, items are not stocked.
Payments are processed to make sure funds are good before order process
Returns or Exchanges on Custom Mats.
Please allow 18 Business days to receive
item after payment is cleared. ( Business days are Monday - Friday )
Materials used for Letters:
- Mirror Letters are made from LEXAN, not a glass
mirror. These letters
need to be cleaned with a PLASTIC cleaner that is safe on LEXAN and PLEXI
- Colored Letters are made from Lexan. These letters
need to be cleaned with a PLASTIC cleaner that is safe on Plexi
- In order to
return an item for refund,
you must contact Grand Design. If you need to call please email us for the
contact phone number. This needs to be done within 72 hours ( 7 days) after receiving
the item in order to get information on
sending the item back. If there is a problem with the item due to
workmanship, you may return the item for an
exact change or your money back on standard designs. ( not custom designs,
only exact change )
- Item must be
sent back in original box.
- The item must
not have been installed nor attempted to be
- If Item was
damaged during shipping, buyer is responsible for the return shipping cost.
Grand Design will replace item with exact design or refund once item is
received by Grand Design.
(There is NO REFUND or Exchange on
custom designs, designs that are painted to match or change of thread color for
The deck lid mats( trunk lid mats) are held in place by plastic
retaining clips. These clips are pretty much a one time use item.
handcrafted deck lid Mats are warranted For
120-days against defects in workmanship or materials.
during this time please contact us so we can arrange shipping back to us. If the
item has been modified or changes made during the 120 day period then the
workmanship warranty is voided.
after the 120 day period has expired then buyer will be pay shipping back to
Grand Design Mat and then the return shipping also. We will work with you
on the repair cost if any cost at all. We have items that have been made since
1997 and no issues but it happens. When items need to be reworked it is better
to send the item back to us to fix the issue. If you attempt to repair yourself
and damage the mat even more then we may not be able to help on the repair.
Note: This deck
lid may contain materials that are
not flame resistant. Please keep away from open flames or electrical sources in
that could cause a spark or flame. The
manufacture and websites that sell this item are not responsible for any Injury
or damage that may result from improper use or improper Mounting of this product
to neither car nor person(s).
Can These Products Affect Your Vehicle Warranty
I have been asked if the items we make affect the manufacturer warranty. The
answer is yes or no. The dealership cannot void your warranty simply because you
have made modifications to your vehicle. It is the dealerships’ responsibility
to prove that your modification caused or affected the failure. Some dealerships
are more willing to work with customers than others. It would be our suggestion
to ask your local dealership regarding their warranty policies.
If you have other questions, consult with the car manufacturer.
This site is in no way
affiliated with Dodge, Pontiac, Oldsmobile, Chevrolet, General Motors (GM), Ford, or any
other automotive maker. All images and content are copyrighted by their
respective owners. The owner or anyone affiliated with this site is not liable
for any injury to person(s) nor damage that may result from improper use or improper installation
of this item.